No words

Sometimes, the right words are no words.

Just be there.
Listen.

Give them the space to express their thoughts, in full.
The time to say it out loud, uninterrupted.
The opportunity to voice concerns, without fearing judgment.
The canvas to connect the dots, as they emerge.
The chance to find the right words, even if they couldn’t find them right away.

Probably none of this would have happened if you had interrupted and shared your advice early or offered your solution before they could find their own – possibly a better solution.

Sometimes, no words from you is exactly what your team needs to make a difference.

Give it a try!

Get Daily Insights on The Art of Communicating for Free

Check out my new book
The PATH to Strategic Impact

Read More

The Bermuda Triangle Project

Recently at Confused Corp, the world market leaders for unclear instructions and perplexed employees … The CEO, known as the “Master of Monologues”, announces: “We

Read »

What customers want

Are you giving your customers what they want or what they need? Many of the people who care for making an impact and who have

Read »