Shining eyes

Shining eyes are among the most reliable compasses for doing work that matters.

Benjamin Zander pointed it out in his brilliant TED talk:

“I realized my job was to awaken possibility in other people. And of course, I wanted to know whether I was doing that. How do you find out? You look at their eyes. If their eyes are shining, you know you’re doing it.”

What does consistently make your customers’ eyes shine?
What makes your team’s eyes shine?

Check out my new book
The PATH to Strategic Impact

Get The Art of Communicating in your inbox.
Change minds, drive action, and turn confusion into clarity.

    I value your privacy. No spam. Just “Great stuff, brilliantly articulated” (to use the words of longtime reader David).

    Read More

    The first idea

    Yesterday, I’ve spoken about how the first idea is often not the best idea. And yet, sometimes it is. The problem is that when that

    Read »

    2020

    Be helpful. That’s my summary of 2020. I feel today should be a day to thank all the people who put being helpful front and

    Read »