Shining eyes are among the most reliable compasses for doing work that matters.
Benjamin Zander pointed it out in his brilliant TED talk:
“I realized my job was to awaken possibility in other people. And of course, I wanted to know whether I was doing that. How do you find out? You look at their eyes. If their eyes are shining, you know you’re doing it.”
What does consistently make your customers’ eyes shine?
What makes your team’s eyes shine?
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There’s so much focus on how our audiences think that the second half of communication is often overlooked: How does the audience feel? Too many
We can all agree that you never want to be in the bottom left quadrant. But surprisingly, there are strong proponents for the top left
… is a real problem and leaders should be extra careful when they observe their team members doing it. Communicating for the boss means saying