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Shining eyes

Shining eyes are among the most reliable compasses for doing work that matters.

Benjamin Zander pointed it out in his brilliant TED talk:

“I realized my job was to awaken possibility in other people. And of course, I wanted to know whether I was doing that. How do you find out? You look at their eyes. If their eyes are shining, you know you’re doing it.”

What does consistently make your customers’ eyes shine?
What makes your team’s eyes shine?

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The first minute

What use is a 30 minute time slot if people tune out after the first minute? I can’t count the number of complaints I’ve heard

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It’s complex

“My idea is complex, I can’t possibly leave this aspect out or that. I mean, what if someone misses the thing I’d leave out? It

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