Is your own idea clear to you?

Here’s a simple test: If you can’t articulate it clearly, it’s not clear.

If you want clarity, articulate your idea. Then refine what you said (or wrote down) and don’t stop refining until it’s clear.

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The PATH to Strategic Impact

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“I’m sorry!”

“I’m sorry” is a powerful phrase, not only in personal relationships but also in business. Many businesses struggle with saying “sorry”. When a customer complains,

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