Your differentiator

Being different is a by-product, not a goal.

When you treat it as the goal, “different” can easily become a trap. It deceives you to chase superficial changes like choosing quirky colors, strange slogans, or odd advertising gimmicks in hopes of being unique. Yet, these surface-level tweaks are often meaningless if they don’t tie back to something real and valuable for the customer.

This kind of different wants you to believe that by standing out in a crowd, you’ll capture attention and thrive. And you might. But there’s no guarantee that this attention will be in your favor.

The real magic happens when a business shifts its focus from “different” to “meaningful”.

When you zero in on a specific problem faced by a specific group of people and craft a solution specifically tailored to them, you’ll almost inevitably stand out for them. This customer-centric approach makes a world of difference. When no-one else provides a solution that fits so well for them, you’re obviously different. More importantly, by diving into the lives of the customers, understanding their needs, and crafting solutions that ease their pains, a business becomes a valuable asset to them. It’s about forming a connection that’s deeper than a flashy logo or a catchy tune.

Make no mistake, you might still end up using quirky colors or edgy slogans, packaging, and marketing.

But this time, it’s not just about standing out; it’s about standing out for the right reasons.

Check out my new book
The PATH to Strategic Impact

Get The Art of Communicating in your inbox.
Short and actionable posts on how to find words that drive action.

I value your privacy. No spam. Just “Great stuff, brilliantly articulated” (to use the words of longtime reader David).

Read More

Empowerment

“Empowerment” is a fancy way of saying that you trust your team with making decisions. Unfortunately, what some leaders mean when they use that word

Read »