What are your customers reading?
How do they speak with each other?
What are they saying about your product?
Or about other products?
What words do they use to describe their problems?
What bothers them?
What excites them?
These are all questions that have become much easier to answer than before. Thanks to social media we can much more easily immerse ourselves in the world of our customers. Doing so is a great step to learning their language and understanding their problems.
Relevance starts with empathy. Empathy starts with open eyes.
