Oh, that’s me!

“Oh, that’s me! I’m struggling with the exact same thing.”

When a marketer sparks that feeling, it opens the door to my attention.

The default marketing communication is different, though. It sparks a thought that goes more like this: “Oh, that guy seems to be pretty proud of their product! I’m wondering why he’s showing me all these bells and whistles?”

Customers don’t show up to cheer for you. They want to be seen and heard instead.

Check out my new book
The PATH to Strategic Impact

Get This Moment Counts in your inbox.
How exceptional leaders communicate when the message has to land

    I value your privacy. No spam. Just “Great stuff, brilliantly articulated” (to use the words of longtime reader David).

    Read More

    Swift action needed

    It’s not that bad leaders are similar to good leaders, just less effective. Bad leaders are much better thought of as the opposite of good

    Read »