Let me repeat this for you

When people don’t get what you mean, repeating what you said – using the exact same words – won’t make it easier to understand.

(Here’s an alternative.)

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Moving people

Somewhere along the way, “professional” communication became dry, corporate, and utterly forgettable. Businesses love the cautious wording. Overworked sentences. Industry-approved jargon. The kind of words

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Unexpected ground

A few years ago, I used Hemingway’s 6-word novel “For sale: baby shoes, never worn” in a keynote to illustrate a point about storytelling. What

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