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Heard and understood

The art of communicating is less about making yourself heard and understood than about making your audience feel heard and understood.

The distinction of great communicators is that they don’t just reach our ears and smarts; they touch our hearts.

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“I’m not creative!”

“I’m not creative!”, she said. Maybe she wasn’t. But maybe she was and just didn’t stick with the problem long enough … Here’s what Monty

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