Heard and understood

The art of communicating is less about making yourself heard and understood than about making your audience feel heard and understood.

The distinction of great communicators is that they don’t just reach our ears and smarts; they touch our hearts.

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Unexpected ground

A few years ago, I used Hemingway’s 6-word novel “For sale: baby shoes, never worn” in a keynote to illustrate a point about storytelling. What

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A new perspective

A fear that I often encounter among speakers is that their audience might “know this already”. And quite likely that’s true. Unless we have discovered

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