If there was one thing you could do today to delight one of your customers and put a smile on their face, what would it be?
Why don’t you?
If there was one thing you could do today to delight one of your customers and put a smile on their face, what would it be?
Why don’t you?

Get The Art of Communicating in your inbox.
Change minds, drive action, and turn confusion into clarity.
I value your privacy. No spam. Just “Great stuff, brilliantly articulated” (to use the words of longtime reader David).
How many of your team members are able to say in a few simple words why they do what they do? While most companies have
What happens when a team is strategically aligned? Meetings get shorter.People smile (and joke).People lean in, not back.They ask better questions.They stop repeating themselves.The silence