“Well done!” to someone who did a great job.
“Thank you!” to someone who was generous to you.
“I hear you.” to someone who needs to hear it.
“No!” to someone who’s selfishly stealing your time.
“Yes!” to someone who needs your support.
What’s one thing that you’re going to say on this day?
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How exceptional leaders communicate when the message has to land
I value your privacy. No spam. Just “Great stuff, brilliantly articulated” (to use the words of longtime reader David).
The phone you own, why did you buy it? The career you chose, why did you pick it? The coffee brand you obsess over, why
When a message doesn’t land, the first instinct is often to explain it again. Perhaps with a little rephrase, some more data here, some polish
In the corporate world, outlines are still pretty much mandatory at the start of a presentation. Also, they are pretty much wasted time. Outlines have