Targeting your customers

What would happen if you stopped “targeting” your customers and started “serving” them?

The words we use to describe our work do matter.

What are yours?

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I have a problem

When someone shares a problem with you, what they need might be a solution to their problem, sure. But then again, perhaps they need something

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Long enough

A faint smile.A fleeting expression.A hesitation in their voice. These tiny signals carry meaning.But you’ll only catch it if you slow down enough to notice.

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