Targeting your customers

What would happen if you stopped “targeting” your customers and started “serving” them?

The words we use to describe our work do matter.

What are yours?

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For leaders who care more about impact than applause

I value your privacy. No spam. Just “Great stuff, brilliantly articulated” (to use the words of longtime reader David).

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Reflections

Hope, you are well. So much is turned upside down these days. Businesses all over the world are struggling to understand what the current situation

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Your speech is a gift

Whether it’s to share insights or to shift perspectives, whether it’s to motivate or to entertain … there are many ways in which your speech

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