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Singular

Secure the only spot at the airport that sells water and you can basically stop bothering about how you do business. It doesn’t really matter how good or bad your service is or how clear or confusing your communication is, business is almost unavoidable.

For everyone else, clarity in your communication (what can people expect) and providing great service (delivering on what they expect) turns out to be invaluable.

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Showing up as a human

Companies speak to target groups. Humans do not. And this makes all the difference between communication that builds a connection and one that doesn’t. In

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What a like means

When people click the like button on a post, it can mean very different things. For example: I like that piece.I like that person.I want

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Dr. Michael Gerharz

Dr. Michael Gerharz

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