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Secure the only spot at the airport that sells water and you can basically stop bothering about how you do business. It doesn’t really matter how good or bad your service is or how clear or confusing your communication is, business is almost unavoidable.

For everyone else, clarity in your communication (what can people expect) and providing great service (delivering on what they expect) turns out to be invaluable.

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The first minute

What use is a 30 minute time slot if people tune out after the first minute? I can’t count the number of complaints I’ve heard

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The Art of Communicating

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