Remember me!

“I’ll send you the slides.”

The fairy tale about the double use of presentation slides as handouts goes something like this: Without any extra effort from your side, the audience can review what you said plus they are reminded of you when they look at the slides.

Which is exactly the problem: when they look at it. Which, of course, is mostly never.

Handouts are rarely fun. They are cumbersome to read and often plain impractical as a reference: Who wants to sift through 30 pages of loosely structured, badly designed info that would have easily fit on one page if written down concisely?

There might be more useful handouts than your slides, don’t you think?

Apart from that one page summary, here are some random ideas that have a better chance of being looked at:

Do you manufacture tools? Why don’t you leave a couple of them so your customers can try them at home – and be reminded of you when they do (which they’ll do if they are actually useful tools).

Do you provide customized services? Why don’t you close the laptop, analyze your customer’s struggles using paper and pen, sketch possible solutions and leave the sketch with the customer (but don’t forget to take a picture so you can write an appropriate proposal).

Are you a designer or artist? Why don’t you leave your customers something that’s a pure joy to look at, let’s say a poster. You can greatly increase the chance of them actually putting it on the wall when it contains useful knowledge, e.g. “Three ways to make your message more relatable” or “The history of app design” – you get the idea.

Are you a consultant? Everything you know can be found on the internet in one way or the other. However, actually finding it is difficult. Why don’t you just assemble a reference handbook for your clients that is so well written that they find what they are looking for faster than on the internet and can understand it more easily. They are not hiring you for the knowledge but for your skills in helping them make the knowledge work for them.

If you want to be memorable with your handouts, give your customers something they will enjoy looking at or using often. Sure, that’s extra effort. And no, it’s not guaranteed that this effort will pay off.

But: nothing creates more trust than providing real value.

PS: Whatever you choose to leave as a handout, don’t forget to place your contact info on it.

It’s the wrongness that gets our attention

We learn theory in order to be right but the coolest part that gets your attention is the wrongness. – Victor Wooten

We can give an amazing speech by doing all the right things. In fact, that’s exactly what most people strive for when preparing for an important speech such as a keynote or a big product launch. They try to get everything right.

Only that it’s not the rightness that gets our attention but the wrongness. Because all the other great speeches do all the right things, too. Because right never hurts. Because right never breaks our expectations. Right is just, well, right.

But when there’s a wrong note, our audiences take notice. Their expectations are broken. Their curiosity kicks in. Their figuring-out-what-comes-next brain-mode is ignited.

That’s why the great speeches that you recall right now, when I ask you to think of one, are precisely the ones that didn’t do everything in order.

It’s exactly like world-class bass player Victor Wooten describes it when he continues with the above quote:

When I just played the right notes, that’s “cool, cool!”. But if I want you to go “oooooh”, I stick a wrong note in there. So, the coolest notes are the wrong ones.

I urge you to watch the full interview and also listen to the musical examples (this part starts at the 5 minute mark). It’s well worth your time.

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Picture of Dr. Michael Gerharz

Dr. Michael Gerharz