Order from above

“Don’t ask me why. It’s an order from above.”

Still a common scheme in corporations – both outward and inward facing. It frustrates customers and teams alike.

One solution – basically the default in many corporations – is to explain harder, i.e. longer, i.e. repeatedly.

Using. The. Exact. Same. Words.

As if not getting it was the team’s fault.

Clarity is the leader’s responsibility. The days of command & control have long passed by. Lighting the path so that people see where we’re going – and why – is a much stronger approach. It starts with seeing from the team’s perspective.

(Likewise for customers.)

How clear is your thinking?

Answer 9 quick questions to find out:

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What’s at stake?

If I didn’t follow your advice what would happen? Where would I be missing out? Because why would I listen if nothing’s at stake?

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Dr. Michael Gerharz

Dr. Michael Gerharz


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