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Delight

If there was one thing you could do today to delight one of your customers and put a smile on their face, what would it be?

Why don’t you?

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Don’t get killed!

When my daughter had to learn the traffic rules for her biking exam, she felt quite overwhelmed by the sheer number of rules. I asked

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The tough questions

If you take communication seriously it will lead you to confront the tough questions. What’s the point?Who are we doing it for?What are their struggles?No,

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The Art of Communicating

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