Delight

If there was one thing you could do today to delight one of your customers and put a smile on their face, what would it be?

Why don’t you?

How clear is your thinking?

Answer 9 quick questions to find out:

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Kind of remarkable

The Blue Man Group is kind of remarkable. Actually, it’s two kinds of remarkable: “built in” and “on top”. Built in remarkable is the way

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Can an ugly site work?

Amazon has a pretty ugly site. It’s overloaded and cluttered. There are hundreds of places to click with several competing calls to action. In design

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Dr. Michael Gerharz

Dr. Michael Gerharz

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