Don’t persuade harder, resonate stronger!

Traditionally, marketing is about getting the audience to do something. Marketers use all sorts of subtle techniques to gently (or not so gently) push or pull their audience in the direction they want them to go.

If the customer doesn’t buy, well, we’ve got to try harder and incentivise the purchase. Decorate the packaging a little better. Pay a celebrity to endorse the product.

Lighting the path is different. It trusts the audience with the decision to follow your advice. Because it turns out that people above the age of one prefer not to be pushed or pulled. They prefer to walk on their own (and are so much more loyal when they do).

This can only work when you start with empathy. When you deeply care for what matters to your customers. Then you’re going to build products that truly change things for the better. You’re going to understand their struggles and know what they strive for. And you’re going to speak their language.

Guess what happens when you solve someone’s struggle and explain it to them in their own language? They’re going to resonate. No need to push or pull.

Don’t persuade harder, resonate stronger!